Posts Tagged: marketing

User Analytics: A Few Lessons from Moneyball

Author icon Catherine Mylinh|Comments icon 2

Be the Brad Pitt Billy Beane of the Social and Mobile Web

What do Kontagent data scientist Martin Colaco and Billy Beane have in common?

On the surface, probably not much. But, when it comes to analytics, Beane changed the game for baseball. Colaco could be doing the same for business.

Moneyball is based on Michael Lewis’s book, Moneyball: The Art of Winning an Unfair Game. Faced with a relatively meager budget, Oakland Athletics manager Billy Beane (played by Brad Pitt) uses a groundbreaking, sabermetric approach—the specialized analysis of baseball through objective, empirical evidence that measures in-game activity—to recruit a competitive baseball team. (Read more on how sabermetrics works.)

Beane goes against convention, taking advantage of more empirical gauges of player performance to build a team that could successfully compete in Major League Baseball. He analyzes stats that are not generally considered top priority in the traditional scouting process. While most managers pored over stats like running speed, stolen bases and batting averages, the sabermetric approach, developed by baseball statistician Bill James, predicts other factors are better indicators of a player’s offensive success, e.g., on-base and slugging percentages.

Beane basically stared the “old guard” of baseball recruiting in the face and said, “Suck it.” And it worked.

Using sabermetrics, the Oakland A’s were able to put together a competitive team on a $41 million salary; by comparison, the New York Yankees spent more than $125 million in payroll in the same 2002 season. It paid off: the Athletics led a 20-game winning streak, and Beane shifted the paradigm of baseball scouting forever.

When it comes to Web business analytics, it’s not a bad idea to take a page out of the Moneyball book. Sometimes you have to look at data through a different lens in order to better make predictions and optimize opportunities. In baseball, Beane approached player stats differently and got different results. In business, data scientists like Colaco say there’s a similar shift happening in the world of Web 3.0.

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Gamification in Brand Marketing

Author icon Catherine Mylinh|Comments icon 0

Gamification is a hot topic these days. The technique, which involves using game mechanics and dynamics to create rich, engaging and long-lasting experiences for end-users, got its start in social gaming. Now, gamification is making its way into the mainstream, from social sharing to leader boards to badges to digital currency.

Kontagent CMO Dan Kimball attended the Pivot Conference in NYC, where he spoke with brand leaders who are using gamification to engage their audiences in an effort to bridge the gap between their brands and the rising social consumer.  Dan was joined on stage by other noted experts in the space, including:

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Moving Beyond Traditional Web Analytics

Author icon Catherine Mylinh|Comments icon 2

Your users may be engaged, but are they being monetized?

Another great article about moving beyond traditional Web analytics.

Fast Company blogger Shawn Graham takes a look at the changing landscape of user analytics; we are now inundated with customer data, but we need to sift through it to figure out what’s meaningful–and that can be daunting.

In Are User Behavior Analytics the Real Predictors of Customer Engagement?, Graham credits social gaming start-ups with pioneering the process. It’s no longer about the page views; game developers have learned to “rapidly interpret and develop meaningful insights from billions of data events each day. They [use] customer data to drive engagement, fuel product development, improve the user experience and ultimately increase ROI.”

Other industries can take advantage of this, too. “Businesses now have an unprecedented opportunity to deeply understand and optimize their customer economics,” says Kontagent President and Chief Science Officer Josh Williams.

Williams says businesses need to find the levers that “drive effective user acquisition, engagement, retention and monetization…by acting on real-time insights that affect their bottom line.” It will be the only way to survive in this new Web 3.0 world.

Does customer engagement really lead to increased revenue?
We’d like to take the old-school vs. new-school analytics topic a step further. Continue Reading…

Welcome to the Kontagent Kaleidoscope: A Blog on Big Data Patterns in Social, Mobile and Web

Author icon Dan Kimball|Comments icon 1

You need the right lens to look at big data effectively.

Imagine you are two inches tall, and you are inside a giant kaleidoscope. You’re nose to nose with thousands of little bits of color. Lots of different shapes and sizes of all different materials and compositions. You sift through the pieces and try to form patterns. After trying your hardest to move the pieces around, you realized you’re too deep in the pile to identify any discernible patterns. You simply don’t have the ability to step away to gain perspective, while at the same time arrange the pieces in a way that makes visual sense.

What you need is the right lens. You need a simple way to peer into the pile and analyze its structure and composition. You also need to be in a position where you can creatively manipulate its appearance, pivoting your view in any way, and forming new patterns each time. Continue Reading…